🚚 SHIPPING POLICY
Last updated: February 27, 2026
Thank you for shopping with Soleus. Below you will find information regarding our shipping process and delivery timelines.
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1.
Order Processing
Orders are typically processed within 1–3 business days.
Orders are processed Monday through Friday, excluding holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
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2.
Delivery Times
Estimated delivery times:
• United States: 6–10 business days
• International orders: 7–15 business days
Total estimated delivery time (processing + shipping): 7–13 business days (U.S.)
Please note that delivery times are estimates and may vary depending on location, customs processing, and carrier delays.
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3.
Shipping Fees
Shipping costs are calculated at checkout. Promotional free shipping may be offered on select orders.
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4.
Tracking Your Order
Once your order ships, you will receive tracking details via email. Please allow 24–48 hours for tracking information to update.
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5.
Delays
While we work with trusted fulfillment partners and carriers, occasional delays may occur due to high demand, weather conditions, or customs processing.
By placing an order, the customer acknowledges and agrees to these shipping and processing timeframes.
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6.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delays or lost shipments due to incorrect address information.
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7.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us at:
Include your order number and any relevant details so we can assist you promptly.
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8.
International Orders
International shipments may be subject to customs duties, taxes, or import fees determined by your local authorities. These charges are the responsibility of the customer.
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Contact Us
If you have any questions about shipping, please contact us at:
support@soleuscloud.com